Returns & Refunds

Last updated: 23 July 2026

We want you to be happy with your purchase. This policy explains how returns and refunds work, and your statutory rights.

Complete before advertising: confirm your actual return window and address in the placeholders below. Ad platforms require a clear, accurate return policy.

Your right to cancel (UK)

If you are a consumer in the UK, you have a legal right to cancel most online orders within 14 days of receiving your item, for any reason, under the Consumer Contracts Regulations 2013. You then have 14 days to send the item back.

We offer a return window of 30 days from delivery, which exceeds this statutory minimum.

How to return an item

1. Email us at theteam@hexandhush.co.uk with your order number and let us know you'd like to return your item.
2. We'll confirm the return address and next steps.
3. Send the item back in a resaleable condition, ideally in its original packaging. Keep your proof of postage.

Return postage: [PLACEHOLDER — state who pays return postage, e.g. "customer covers return postage unless the item is faulty".]

Fitted panels: because panels are self-adhesive, a pack that has been opened and fitted to a wall can only be returned if it is faulty, damaged, or not as described. Unopened, unfitted packs can be returned within the window above — open one pack to check the colour against your wall before fitting a whole order.

Refunds

Once we receive and check your return, we'll refund you within [PLACEHOLDER — e.g. 14 days] to your original payment method. Delivery charges are refunded in line with your statutory rights.

Faulty or incorrect items

If your item arrives faulty, damaged, or not as described, contact us and we'll put it right at no cost to you — a repair, replacement, or refund. This does not affect your statutory rights.

Contact

Questions about a return? Email theteam@hexandhush.co.uk or see our contact page.